Staff Training & Qualification
The audit assesses whether staff are properly trained for the work they perform — handling, packing, transport, and specialist tasks such as piano moving and furniture assembly.
SMA certification isn't self-declared. It's awarded by the Swiss Movers Association after a rigorous independent audit — and renewed regularly. Our certificate number is publicly verifiable.
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We've held SMA certification for over 20 years. It's one of several ways we make our standards verifiable rather than just claimable.
The audit assesses whether staff are properly trained for the work they perform — handling, packing, transport, and specialist tasks such as piano moving and furniture assembly.
Certified companies must carry adequate liability insurance. Your belongings are covered during every SMA-certified move — this is verified as part of the audit, not self-reported.
SMA members are required to provide clear, written quotes before any work begins. Hidden charges and after-the-fact billing are incompatible with certification standards.
Vehicles, lifting equipment, and packing materials are assessed for safety and fitness for purpose. The audit checks that operational equipment meets professional standards.
SMA-certified companies must use contracts that protect the customer — covering liability, pricing, and recourse in the event of damage or dispute. No one-sided terms.
The audit includes assessment of complaint handling and customer satisfaction processes. A certified company must have a demonstrable system for addressing customer concerns.
You can verify any SMA certificate directly with the Swiss Movers Association. The certificate number is the reference.
If something goes wrong with an uncertified company, your options are limited. With an SMA-certified company, the Association provides a dispute resolution framework — a layer of protection that doesn't exist elsewhere.
SMA standards require transparent pricing. Our fixed-price quote is consistent with certification requirements — not just our own policy. Two layers of accountability, not one.
With an uncertified company you take their word for it that they're insured. With our SMA certification, adequate insurance coverage is independently verified as part of the audit.
SMA certified · Nr. 736421 · Fixed price · Fully insured · English-speaking
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